Apartment Worthy vs. House Worthy

| August 20, 2009

I’m house hunting right now and discovering the highs and lows of house buying in today’s environment. As I continue my search, I’ve begun dismantling and packing my apartment. When I started, I thought I would not have a large pile to send to charity as I try to operate a lean and mean operation […]

Improving Productivity with Customer Service

| August 5, 2009

Yesterday, I pulled into my car dealership’s express service to have my headlight bulb replaced. I walked in, and one of the employees stood in front of me, playing with his forms and clipboard. He mumbled, and I thought he was talking to himself like we all do. Then I realized that he was actually […]